Privacy Policy

Effective Date: 22/09/2026
Last Updated: 22/09/2026

1. INTRODUCTION

At Sakhi – Connecting Hearts ("Sakhi", "we", "us", "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for our matchmaking services, or use our investigative and verification services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

To provide our premium matchmaking and verification services, we may collect the following types of information:

• Personal Identification Data: Name, gender, date of birth, photographs, and government-issued ID for verification.
• Contact Information: Email address, phone number, residential address, and family contact details.
• Matrimonial Data: Religion, caste, marital status, education, profession, income, lifestyle habits, and partner expectations.
• Verification & Investigative Data: Information obtained lawfully through our verification processes (e.g., employment checks, background checks, address verification).
• Technical Data: IP address, browser type, device information, and usage data when you access our website.

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• To create, manage, and verify your matrimonial profile.
• To facilitate matchmaking and family-to-family introductions.
• To conduct authorized identity, employment, and background verifications as part of our investigative services.
• To communicate with you regarding potential matches, updates, and customer support.
• To maintain the safety, security, and integrity of our platform and users.
• To comply with legal obligations and resolve disputes.

4. SHARING OF YOUR INFORMATION

Due to the nature of our business, sharing information is essential for finding your perfect match. We may share your information in the following ways:

• With Prospective Matches: Your profile details, photographs, and verified status will be shared with highly compatible candidates and their families (subject to your consent and privacy preferences).
• With Verification Partners: We may share necessary details with authorized third-party agencies to conduct background, employment, or identity checks.
• For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental request.

Note: We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. DATA SECURITY

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your profile and personal data.
• Withdraw consent for specific data processing activities.

To exercise these rights, please contact our Grievance Officer using the details provided below.

8. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

9. CONTACT US / GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at: